HP Print And Scan Doctor For Windows


Download and Install The HP Print And Scan Doctor Program

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Depending on the problem, click either Fix Printing or Fix Scanning.
  5. Test results are displayed with icons:
    A checkmark means your printer passed.
    A wrench means a problem was found and fixed.
    An exclamation mark means a test failed and was skipped.
    An X means the printer has a problem. Follow the instructions to fix it.
  6. HP Print and Scan Doctor shortcuts are installed on your desktop.

HP Print and Scan Doctor Tool | HP Print and Scan Doctor

Using The Program To Fix Offline Issues

  1. Download the HP Print and Scan Doctor. If you have already started the download, then continue.
  2. Run HPPSdr.exe from the download location on your computer.
    • Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
  3. If there is a connection problem, follow the instructions in the tool.
  4. If a screen displays prompting to turn on printer updates, click Yes and continue.
  5. If a screen displays prompting to make your printer the default printer, click Yes and continue.
  6. If you are still facing printer offline problem follow HP Printers – Printer is Offline (Windows)

Issues That HP Print and Scan Doctor Can Solve


Diagnose and fix any of the following scanning problems or error messages using the HP Print and Scan Doctor

  1. An error occurred communicating with the scanning device
  2. An error occurred while communicating with the HP imaging device
  3. Computer not found
  4. No Computer Detected
  5. Scan to computer is currently unavailable
  6. Scan to computer no longer activated
  7. Scan Unsuccessful
  8. Scanner not found
  9. Scanner Unreachable
  10. The scanner could not be initialized

Easy Steps To Resolve Scanning Problems Using The HP Print Scan Doctor

  1. Download the HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
    • If your printer is not listed, turn it on and click Retry.
    • If there is a connection problem, follow the instructions in the tool.
  4. Click Fix Scanning.

How Do I Resolve Issues If I Have A Mac?


HP Print and Scan Doctor are not available for Mac. However, select one of the following links to resolve common printing, connection, or scanning issues.

  • Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline (Mac).
  • Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support, type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue.
  • Scan connection issues: Go to Network Scanner Connection Error (Mac) or USB Scanner Connection Error (Mac) , depending on your printer connection type.
  • Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality.

Read Also

HP Printer Driver Installation

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